Security Architecture
We maintain administrative, technical, and physical safeguards to protect your private health information. Your information is transmitted over an encrypted connection and stored within a protected vault architecture.
Technical Controls
We do not rely on standard passwords and database permissions alone. Remedy Support uses encrypted transmission, protected storage, and access controls designed to limit who and what can reach patient data.
Files and case details you submit are transmitted over an encrypted connection and stored within a protected vault architecture. Access to stored records is limited to the authenticated systems and personnel involved in preparing and reviewing your appeal.
Access to your case file is limited to the systems and personnel who need it to prepare and review your appeal. We do not sell your information, and we do not share it with third parties beyond what's needed to process your case.
The automated tools used to help match your denial to relevant policy language work from de-identified information, such as procedure and diagnosis codes, rather than your name or other directly identifying details.
Our platform runs within a secured cloud infrastructure perimeter, and third-party services that process claim data, including our electronic fax transmission partner, operate under signed Business Associate Agreements to support compliance with federal HIPAA standards.
Security FAQ
When you submit a case, your files are routed to a secure review queue. An authenticated appeals specialist accesses your case through our protected system to prepare and review the appeal before it's transmitted to your carrier.
No. Automated tools help organize and draft appeal materials, but your submitted records are not used to train AI models, and protected health information is not shared with third-party model providers for that purpose.
We maintain administrative, technical, and physical safeguards designed to protect your information and to meet our obligations under HIPAA. If you have questions about our security practices or want to report a concern, contact our compliance team.
Compliance Statement
Remedy Support operates in complete alignment with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. All data handling, encryption, storage, and transmission systems undergo routine internal audits to ensure compliance with the physical, administrative, and technical safeguard specifications of the HIPAA Security Rule.
Your privacy is protected by cryptographic controls, not just policies. Initiate our secure intake form to compile and route your carrier-compliant appeal packet over certified electronic channels.
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