1. About Remedy Support

Remedy Support is operated by Neurvana AI, LLC, a New York limited liability company. Remedy Support maintains two distinct offerings:

This site (remedy.support) provides general educational information about health insurance appeals, denial rationale, and the administrative appeal process. Use of this site does not create a service relationship.

A separate intake platform (appeals.remedy.support) provides administrative appeal preparation and transmission services for people facing health insurance claim denials. Services at appeals.remedy.support are subject to a separate Terms of Service presented during intake.

Remedy Support is not a law firm, medical provider, or insurance company. It does not provide legal advice, medical advice, or representation in legal proceedings.

2. No Professional Advice

The information on this site is provided for general educational purposes only. Nothing on this site constitutes legal advice, medical advice, financial advice, or a guarantee of any appeal outcome.

Your specific situation may differ materially from the general scenarios described here. You are responsible for evaluating whether any information on this site applies to your circumstances.

3. Service Relationship

A service relationship with Remedy Support is established solely through the intake process at appeals.remedy.support. Use of the informational pages of remedy.support does not create a client relationship, representation agreement, or service engagement of any kind.

The scope of services, fees, limitations, and obligations applicable to your case are governed by the separate Terms of Service presented at appeals.remedy.support during intake, which you must accept and execute before services are rendered. That document supersedes these informational site terms with respect to any service engagement.

4. Scope of Services

Remedy Support prepares and transmits administrative health insurance appeals for outpatient claim denials through the appeals.remedy.support intake platform. Services are limited to the scope described during intake and in the Terms of Service you execute at that time.

Remedy Support does not provide legal representation, appear on your behalf in any legal or regulatory proceeding, or guarantee any appeal outcome. If your case requires escalation beyond the insurer's internal appeal process, including external review or regulatory complaint, those steps are outside the scope of this service and are your responsibility to pursue independently.

For details on service scope, fees, refund eligibility, and limitations, refer to the Terms of Service and Refund Policy presented at appeals.remedy.support during intake.

5. Accuracy of Information

We make reasonable efforts to ensure the information on this site is accurate and current. Health insurance regulations, appeal deadlines, and carrier requirements vary by state, plan type, and individual circumstance and may change without notice.

We do not warrant that any information on this site is complete, accurate, or applicable to your specific situation.

6. Limitation of Liability

Informational Site (remedy.support)

To the fullest extent permitted by applicable law, Remedy Support shall not be liable for any damages arising from your use of or reliance on general information provided on this site, including but not limited to missed appeal deadlines, adverse claim outcomes, or decisions made based on educational information presented here. This site is provided on an "as is" basis without warranties of accuracy or applicability to your specific situation.

Services (appeals.remedy.support)

If you engage Remedy Support's services through appeals.remedy.support, your liability and our liability are governed by the separate Terms of Service and Refund Policy presented during intake, which establish specific caps and exclusions applicable to that service engagement. Those documents control and supersede this limitation.

7. Intellectual Property

All content on remedy.support, including text, images, and design, is the property of Remedy Support and may not be reproduced or distributed without written permission.

Appeal documents, authority packets, and other work product generated through appeals.remedy.support services are governed by the intellectual property and work-for-hire terms in the separate Terms of Service presented during intake.

8. Changes to These Terms

We may update these terms at any time. The effective date at the top of this page reflects the current version. Continued use of this site following any update constitutes acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the courts of Suffolk County, New York.

10. Contact

For questions about these terms, contact us at compliance@remedy.support.