Operational Rationale
Why is Remedy Support only a flat $49?
When you are facing a $500 or $10,000 health insurance denial, a $49 flat fee can sound too good to be true. The short answer: we built software for a structured administrative task, not a high-overhead call center or contingency-fee advocacy firm.
Addressing the Elephant in the Room
Most people assume fighting an insurance company is an exercise in futility. A 2024 study in JAMA Health Forum found that among patients who received a problematic bill and did not dispute it, 86.1% chose not to act because they did not think it would make a difference.
CMS data analyzed by ProPublica shows that fewer than 0.2% of denied marketplace claims are ever appealed. Insurers rely on this administrative exhaustion, what policy researchers call rationing by inconvenience, to keep people from pushing back.
Yet the clinical data shows that disputing works: 80.7% of appealed Medicare Advantage prior-authorization denials were overturned in 2024 (KFF, July 2025), and ACA marketplace insurers upheld only 66% of internal appeals that same year, meaning roughly a third were reversed (KFF, March 2026). We charge a flat $49 to handle the paperwork because disputing your claim works if you can bypass the friction.
What about free appeal-letter generators?
Free generators can be a useful starting point if you're comfortable reviewing the letter yourself, gathering the supporting records, finding the correct carrier forms, submitting everything, and keeping proof of delivery.
Remedy Support sits between a free letter and traditional full-service advocacy. For a flat $49, we add specialist review, carrier-specific forms, routing, filing, and a delivery record.
Technology vs. Manual Labor
How Remedy Support compares
| Operational Detail | Free Letter Generator | Remedy Support | Traditional Advocate Model |
|---|---|---|---|
| Base Cost | Usually free | $49 flat fee | Hourly fees or contingency pricing |
| Cost on a $500 Denial | Free | $49 | Often rejected (under competitor minimums) or up to $250 fee |
| Cost on a $10,000 Denial | Free | $49 | $1,000 to $2,000+ (via 10% to 20% contingency structures) |
| Primary Output | Draft letter | Reviewed and filed appeal packet | Manual advocacy service |
| Review Method | Generally DIY | Programmatic analysis + trained specialist sign-off | Manual paper review |
| Carrier Forms & Routing | Customer handles | Included | Provider-dependent |
| Submission Record | Customer obtains | Included | Provider-dependent |
| Packet Timing | N/A | Built for rapid assembly and routing | Often dependent on staff availability and back-and-forth paperwork |
| Contingency Fee | None | 0% - you keep your savings | May take a percentage of savings |
| Data Handling | Customer's own device | Encrypted vault workflow | Often email, PDFs, and manual document handling |
| Customer Workload | Highest | Low | Usually low |
| Best Fit | Confident DIY filers | People who want the filing handled | Complex or high-touch cases |
Our core rationale: a denial is an administrative dispute
Insurance denials are often resolved through structured documentation, authorization, evidence organization, and correct routing. Because compiling a compliant appeal packet requires the same platform workflow whether your bill is $500 or $10,000, we refuse to charge a percentage of your recovery.
Tier 1 Routing
Ready to file your appeal?
Initiate the secure intake. Remedy Support will analyze your denial details, assemble your appeal packet, and prepare it for carrier routing.
Start My Secure Appeal Secure transfer - encrypted local vault - no contingency fee